Frequently Asked Questions
Returns & Exchanges
Your 100% satisfaction is important to ftw supply shop! We offer a 30-days Return & Exchange Policy from the day of delivery.
- To be eligible for a return, items must be unused and undamaged.
- If you would like to exchange your ftw supply shop item(s) for a different item, please email us at firstname.lastname@example.org for exchange instructions with the subject ‘Exchange’. We will pay the shipping fees for exchanges.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return (this helps us decide what products we want to continue carrying ). We will provide you with return instructions.
- Customers returning items for reasons other than damaged or defective claims are responsible for shipping costs to ship back to ftw supply shop. When a returned item is received and inspected, you will receive a confirmation email.
- Once the refund is approved, it will be processed and a credit will automatically be applied to your original payment method.
- If a product is damaged or defective we offer a 100% refund and ftw supply shop will pay all shipping costs.
If an item you ordered needs to ship separately due to backordered item, ftw supply shop, we will not charge any additional shipping charges.
- We ship to all 50 states and Puerto Rico.
- Local orders take 5-7 business days to be delivered to you and we ship within 2 business days.
- Shipping time might vary depending on location, shipment method and other factors.
- Shipping costs vary depending on the weight and size of the item(s) purchased. We use the lowest shipping rates possible using USPS, UPS or FedEx depending on what is the most cost-effective.
You can track your order through the carrier tracking number which will be sent once your order has shipped.
You can select your preferred payment method at checkout. We accept secure payments via Credit Cards, Debit Cards & PayPal.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you are ready to order, proceed to "checkout". Follow the instructions by providing us with delivery information and select your chosen payment method.
If you are including gifts in your order, please complete that part of the checkout section to ensure that ftw supply shop prepares your gift items for a beautiful presentation. We will ship your package within 2 business days.
Our support team is always happy to guide you at any step!